If a CD is lost or damaged on/before arrival, I will replace at no cost to you. If it bounces back due to collection failure, I’ll resend but would appreciate your sharing that cost in goodwill. As it happens rarely, I don’t enforce. Generally, regular airmail works fine from Australia. In some circumstances – e.g. if your order is large or urgent – I’ll use a more expensive tracking method. This is rare as it cancels my earning and I’d prefer not to raise prices. Thanks for respecting that I’m an indie artist working from home, caring for a sick hubby and rescuing/sponsoring cats. I signed off my record label, no longer tour, and most of our titles sold out, leaving our new releases to move us toward reprinting depleted stock. So we greatly appreciate your custom, thank you.